Who do I contact if I have a complaint?

If you have a complaint about Pie Funds, in the first instance, please contact us at:

Pie Funds Management Limited
Level One, 1 Byron Avenue
PO Box 33 1079
Takapuna, Auckland
Attention: Client Service Manager
Telephone: +64 9 486 1701
Email: [email protected]
Our compliance team manages all complaints received. You will receive a complaint acknowledgement within 2 working days. We aim to resolve all complaints within one month of receipt.

If we are unable to resolve your complaint, you may choose to contact the Supervisor, Trustees Executors Limited.

Trustees Executors Limited
Level 7, 51 Shortland Street
PO Box 4197
Auckland 1140
Attention: Client Manager
Telephone: 0800 878 783
Facsimile: +64 9 308 7101

Both Pie Funds and the Supervisor are members of the Financial Services Complaints Limited (FSCL), an independent dispute resolution scheme. If you make a complaint and the complaint cannot be resolved, you may refer to FSCL. This is a free service.

We are members of the Financial Services Complaints Limited Scheme.

Financial Services Complaints Limited
Level 4, 101 Lambton Quay
PO Box 5967
Wellington 6145
Telephone: 0800 347 247
Email: [email protected]